Frequently asked questions

Active Performance Therapy (AP Therapy) combines conventional health and fitness practice with remedial massage, dry needling, cupping, red light therapy and exercise, with a strong focus on addressing the root cause of movement problems rather than only the symptoms. It follows three principles: direct symptom relief, supervised training and self-care solutions.

Every session starts with an assessment by a Master Practitioner so treatment targets your specific problem. You get relief on the day from a combination of hands-on techniques, then a plan of exercise and self-care that stops the problem returning.

You do not need to decide in advance. Book an initial appointment and your practitioner will assess you and choose the combination of massage, dry needling, cupping, red light therapy and exercise that suits your condition and goals.

Book online through our Cliniko booking page at any time, or call us on +61 416 533 542 if you have questions. New clients should book the Consultation and Initial Treatment option.

Wear comfortable clothing that allows easy movement. Bring any relevant scans, reports or referrals, and a list of questions or goals if that helps. If something aids your comfort, such as a favourite pillow or cushion, you are welcome to bring it.

It varies with the person and the condition. At your first visit your therapist assesses you thoroughly and sets out a personalised plan with the recommended frequency and duration of visits. Many people feel a difference after the first session, with lasting change building over a plan of care.

Check with your health fund about cover for remedial massage and exercise services under your extras. We can help you understand your benefits and provide receipts with the details you need to claim.

Each visit starts with an assessment by a Master Practitioner, and treatment may be delivered by any of our qualified therapists following the same plan. If you prefer a private treatment with a specific Master Practitioner, a $40 surcharge applies.

Yes, please let us know as soon as you can so the time can be offered to another client. Your booking confirmation email includes a link to cancel up to 48 hours ahead.

Cancellations need at least 48 hours notice. Cancellations within 24 hours incur a fee of 50% of the booked service, and no-shows or cancellations with less than 4 hours notice incur 100%, at the discretion of the clinic.

An initial 60 minute appointment for first-time clients is $160. Follow-up appointments are $140 for 45 minutes, $160 for 60 minutes and $250 for 90 minutes. Red light therapy is $30 as a 20 minute add-on or $60 stand-alone. A $40 surcharge applies for a private treatment with a Master Practitioner. Prices current as of 21 October 2024.

Yes. The New Visitor Package ($590, saves $50) includes a consultation and initial treatment plus three standard follow-ups. The Performance Recovery Package ($530, saves $40) includes three standard follow-ups with red light therapy. Gift cards never expire and can be used on any package. Packages and gift cards are available in clinic only.

Payment is due in full at the time of booking or at the end of the appointment, by cash, credit or debit card, or electronic funds transfer.

Yes. When someone you refer books their first appointment and mentions your name, you both receive 10% off: your friend on their first session and you on your next visit. There is no limit to the number of people you can refer.