Terms and conditions
Services
Active Performance Clinic provides manual therapy aimed at promoting physical health, recovery and optimal performance. All services provided by Active Performance Clinic are subject to availability and the discretion of our practitioners.
Bookings
A dedicated online booking system is available on our website so you can pick a time that suits you, and bookings can be made in advance. On booking you will receive an email confirming your date and time with helpful information, including a link to cancel your appointment up to 48 hours in advance. Please be considerate of your therapist and arrive on time. New clients should arrive at least 10 minutes before the appointment start time to complete the necessary paperwork.
Payments
Payment for services is due in full at the time of booking or on completion of the appointment. We accept cash, credit and debit cards, and electronic funds transfer. Discounts and promotional offers are subject to specific terms and may be revoked or amended at the discretion of Active Performance Clinic.
Cancellations and refunds
Appointment cancellations must be made at least 48 hours in advance to avoid a cancellation fee. We do not offer refunds for cancelled appointments. A cancellation fee of 50% of the booked service applies to cancellations within 24 hours, and a fee of 100% applies to cancellations with less than 4 hours notice or no-shows, subject to the discretion of Active Performance Clinic. Refunds for services already rendered are not provided unless the service was not performed to a satisfactory standard or in accordance with the agreed terms, at the discretion of Active Performance Clinic.
Promotions, discounts, gift cards and packages
The 10% discount for email subscription is a one-time offer per person and expires 30 days from the subscription date. Refer-a-friend conditions: the referred person receives 10% off their first session (one-time use) and the referrer receives 10% off their next session (one per appointment). Gift cards and packages are non-refundable and cannot be redeemed for cash. No discounts apply when purchasing or redeeming gift cards and packages unless a special offer is available at the time of purchase, at the discretion of Active Performance Clinic.
Client responsibilities
Clients are responsible for providing accurate and complete information about their medical history, current health status and any relevant conditions or injuries, and for disclosing any changes before each appointment. Good personal hygiene and appropriate attire, specifically underwear, are required throughout the appointment. Your therapist uses towel draping and uncovers only the area being treated; if you feel uncomfortable or would like adjustments such as different pressure, water or tissues, tell your therapist and they will accommodate you where possible. Your therapist has the right to end the session immediately and leave the premises in the event of any form of harassment, including physical, sexual or verbal misconduct, and such behaviour may be reported to the police.
Liability
Active Performance Clinic and its practitioners are not liable for any injuries, damages or losses resulting from the use of our services or website. Clients participate in our services at their own risk and are responsible for their own health and wellbeing.
Complaints
We are committed to exceptional service. If you are ever dissatisfied, contact us at ben@activeperformanceclinic.com.au or on +61 416 533 542. If you experience any dissatisfaction during a treatment, tell us immediately so we can address it promptly.
Changes to these terms
Active Performance Clinic reserves the right to revise these terms and conditions at any time without notice. By continuing to use our services or website you agree to be bound by the current version. See also our privacy policy.